Quick Answer: How Do Professionals Answer Cell Phones?

Who is supposed to say hello first on the phone?

Recipient says “hello” first, caller should identify themselves first.

Recipient, because the caller can’t be sure that they’ve actually reached someone until they hear some kind of response.

Oh, I always assumed that when the “ringing” sound stops, you say “hello”, but thanks for the answer..

How long should a phone conversation last?

According to a new study, if your phone conversation includes chat about the weather, personal problems and current affairs, and last no more than nine minutes and 36 seconds, it’s perfect!

What is the first thing you utter when you pick up a call?

You can never go wrong with a standard “hello.” If one of my friends were calling me on my cell phone, I might say something like “what’s up” or “hey,” but in all other situations (especially with a call from a potential employer) one should answer with “hello.”

How do you answer the phone professionally?

10 tips for answering and handling calls professionallyPromptly answer calls.Be warm and welcoming.Introduce yourself and your business.Speak clearly.Do not use slang or buzz words.Ask before you put people on hold.Don’t just put calls through.Be prepared for your calls.More items…•

How do you pick up a phone?

Greeting. When you pick up the phone, begin by offering your greeting of choice. “Hello” is always a polite option, as is “Good Morning” or “Good Afternoon.” Confirm who you are (“This is Amanda”) and the identity of the person calling (“To whom am I speaking?”) so that all parties begin the call on the same page.

What is proper phone etiquette?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items…•

How do Italians answer the phone?

Italians have a peculiar way of answering the phone: unlike the English language, Italians don’t say “ciao” (hello), but rather “Pronto” – ready, as in “ready to speak”.

What are the do’s and don’ts of telephonic conversation?

The Dos and Don’ts of Telephone EtiquetteDO – Smile when you talk to people. … DON’T – Be distracted. … DO – When you answer the phone, greet the caller warmly and advise who they are talking to. … DON’T – Shout or whisper. … DO – Speak clearly. … DON’T – Leave the caller on hold for too long. … DO – Make the caller feel welcome.

Why is talking on the phone so scary?

Causes. A fear of receiving calls may range from fear of the action or thought of answering the phone to fear of its actual ringing. The ringing can generate a string of anxieties, characterized by thoughts associated with having to speak, perform and converse.

How should you answer a customer answer phone?

DO’SAnswer with a professional tone. … Use common terminology. … Start and end the call with enthusiasm. … Keep the conversation personal. … Clarify the customer’s issues and concerns. … Interrupt your customer. … Belittle their issues. … Give incorrect information.More items…•

How do I start a business phone conversation?

Introduce yourself English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.

How do you talk to customer service you want?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.Think of tone on a spectrum. … Use positive language. … Be brief but not brusque. … Reply in a timely manner. … Always use your customer’s name. … Talk their talk. … Be careful with jokes. … Create a support style guide.More items…

How do receptionists answer the phone?

Be polite. Have a standard greeting and use it each time you pick up the phone. “Good morning, it’s a great day at [Office Name]. My name is [Receptionist’s Name]. How can I help you?” Any greeting will do, just make sure it’s professional and pleasant.